Warranty Terms
Jin Office Warranty Policy
All the Jin Office products have an exclusive 3-year warranty (whether
purchased on Amazon, Flipkart, or our E-commerce website) from the date of
delivery against any functionality defects. Except for some products which have
1 year warranty (Will be mentioned in product title)
Warranty Terms:
1.1 This warranty covers all moving and functionality parts including
the motor. The decision to repair/replace any part of the product will be at
the sole discretion of the company based on the situation of the product and
availability of spare parts.
1.2 Replacement of any specific spare part of the product is subject to
availability of stock. In case the substitute / alternate spare part is not
available with us, either a lead time would be applicable for the spare part or
Jin Office reserves the right to offer a product which is similar to the model
purchased at a deep discount price or offer a reasonable compensation for the
product considering period of usage.
1.3 The resolution to warranty claim can be provided in the form of
video call OR visit of service technician OR sending replacement spare of the
affected part(s).
1.4 For defects in product parts, which are covered under warranty, we
will ship the replacement parts to you free of charge and provide you with the
necessary installation or assembly instructions. You may replace the parts by
yourself, but we won’t be responsible for any labour costs incurred for the
replacement. if in case any technical assistance is needed, A nominal charge
will be applicable.
1.5 Since we introduce new models for our desks/monitor stands
frequently considering market demand and needs, Jin Office would not be liable
to provide any service or spares after the 3-year free warranty period.
1.6 For Warranty related communications, the soft copy of the invoice
will be sole source document
2. What does
our Warranty cover?
All the functional component of the products is covered under the
warranty policy of Jin Office Solutions. The functional parts of the tables are
specified below
1. Metal
Structure
2. Motor
3. Control
panel
4. Adapter
3. Warranty
does NOT include following:
Appearance of the product or any damage to the product resulting from
normal wear and tear in the natural course of product usage given its aging,
nature, function, composition as well as damage due to usage of the product
beyond its intended use
Damage to table top reported after 10 days from date of delivery would
not be covered under warranty.
Scratches, marks, dents, wrinkles, colour-fading including other changes
developed due to normal wear and tear of the products during the usage.
4. Warranty
Process: In case you are facing any issue with the functionality of the
product, you can claim warranty by following the below process:
For any support or assistance on claiming the warranty of your product,
please send an email to:
Please mention the following details in the mail Order ID: a brief
description of the support required, images or videos of the issue faced,
Invoice, & your contact details.
Our Customer Service team will get in touch with you within 24-48
working hours and strive to provide a resolution within 7-14 working days from
the date of complaint.
Warranty Policy for Refurbished Products:
Only 1 Year warranty will be applied for refurbished products and all
terms mentioned above will remain the same.